If you are being denied care from our Anthem health plan for pre-existing conditions due to impacted resources related to COVID-19. Members should not be denied care. If you hear of a member experiencing a similar problem, please feel free to contact us at 800-655-6397.
The Insurance and Benefits Trust (IBT) of PORAC remains fully operational and committed to providing our members with the assistance they need during the current conditions amid the COVID-19 crisis. IBT has staggered the staff to maintain a safe and healthy environment. Our schedule provides access to service from 8:00 am to 5:00 pm, Monday through Friday. Please be assured that we are here to assist you.