Why PORAC Has Continually Trusted California Casualty Since 1969.
When disaster strikes, our members need an insurance partner that stands by them every step of the way. In the wake of the devastating Southern California wildfires, California Casualty’s swift and compassionate response reaffirmed its commitment to those who dedicate their lives to serving others.
A Crisis That Tested Resilience
The January wildfires tore through Southern California, leaving thousands of families displaced and communities forever changed. Law enforcement officers, firefighters, educators, and healthcare professionals—many of whom were both responders and victims—found themselves in urgent need of support.
While the destruction was immense, California Casualty strived to exceed expectations of its policyholders and the California Department of Insurance (CDI), ensuring fast, fair, and compassionate claims handling.
Immediate Action & Unwavering Support
From the first moments of the Palisades Fire, California Casualty proactively reached out to impacted customers, offering guidance, reassurance, and emergency assistance. Customers were met with more than just policy expertise—they were met with genuine care.
How California Casualty Delivered in the Aftermath
- Proactive Outreach: Personal calls to hundreds of policyholders, ensuring they had the support and resources they needed.
- Fast Claims Processing: 241 auto and home claims handled with urgency, with 44% already closed as of March 8, 2025.
- Immediate Financial Assistance: Over $40.6 million already paid to help families rebuild their lives.
- No-Hassle Payments: Accelerated initial contents payments so customers could immediately replace essential daily items.
- Comprehensive Support: Assistance with temporary housing, smoke remediation, structural repairs, and quick payments to expedite a new home purchase when rebuilding wasn’t an option.
Going Beyond Insurance — A Commitment to Community
California Casualty’s dedication went far beyond claims. They actively contributed to wildfire relief efforts by supporting essential local organizations like the POREF Wildfire Fund as well as countless others.
Additionally, California Casualty field representatives personally delivered relief supplies, provided preparedness guides at community events, and ensured that those on the front lines received the support they needed.
People Over Policies
Our members deserve an insurance provider that prioritizes the satisfaction of its policyholders—one that responds with urgency, compassion, and solutions.
California Casualty has proven time and again that they are more than just an insurer. They are a trusted partner who stands by those who serve, ensuring that in moments of crisis, no one is left to navigate recovery alone.
Featured in the May 2025 issue of PORAC Law Enforcement News.