Who to Contact

For years now, the Insurance & Benefits Trust (IBT) has been providing PORAC members with exceptional benefits designed by peace officers for peace officers. These benefits provide comprehensive coverage and affordable insurance products for our member participants.

As open enrollment has drawn to a close, the IBT would like to take a moment to review contact information with our members new and old on the coverages available.

Any Health Plan inquiries members have can be directed to the IBT directly by calling (800) 655-6397, and selecting Option 1 for Health Plan Members. We have a dedicated in-house staff whose sole purpose is to assist our members with any issues that may arise when using the Police & Fire Health Plan – including but not limited to: plan coverage and billing questions, Coordination of Benefits questionnaires, replacement insurance cards, and much more.

For concerns regarding pharmacy coverage, members can contact CarelonRX at (833) 261-2460. This is the pharmacy benefits manager the IBT and Anthem have partnered with to provide prescription coverages to members.

The IBT also offers dental and vision coverage through Delta Dental and VSP respectively. Vision coverage is available for active employees and a dental/vision package is available for Retired Associate Members. Delta Dental offers retired members a HMO or PPO plan of their choosing. Any concerns member have regarding dental coverage can be directed to Delta Dental at (800) 765-6003 and any concerns regarding vision can be directed to VSP at (800) 877-7195.

In addition, the IBT has also partnered with California Casualty to provide auto and homeowners insurance plans for our members. California Casualty offers unique coverage, exceptional service and member-only rates you cannot get through companies that insure the general public. Members can reach California Casualty by calling (833) 989-3898.

The IBT also provides a variety of supplemental insurance plans administered by AFLAC. These supplemental plans are designed to assist in offsetting the costs of medical expenses and pay benefits directly to the employees. The plans include Accident Advantage, Critical Care Protection, Cancer Protection Assurance and Hospital Choice. Aflac can be contacted by dialing (858) 344-4331.

Currently, Myers-Stevens & Toohey manages disability and life programs on behalf of the IBT. They can be contacted at (800) 827-4695. As communicated previously, there will be a change to administrative duties with regard to these plans. As we approach January 2025, the IBT will fully manage the disability and life programs in-house. During this transition, feel free to reach out to Damon Kurtz, Association Retention and Recruitment Manager, with any questions. You can reach him by email at dkurtz@ibtofporac.org or by calling (559) 978-8065.

As always, the IBT remains committed to providing quality products and services to all its members through our business partners and we will continue to find ways to enhance these products and services to best suit our member’s needs. For a more in depth look at all coverages offered visit the IBT’s site at ibtofporac.org.


Featured in the November 2024 issue of PORAC Law Enforcement News.